Auckland and Christchurch family business wins top national plumbing award
4 June 2019
Third-generation family business MacMillan Plumbing & Gas Ltd has won 2019 Master Plumber of the Year at the national New Zealand Plumbing awards, held on Friday 31 May in Queensland.
“Outstanding customer feedback, a clear strategic direction and a dedicated focus on best practice and efficiency make MacMillan Plumbing & Gas deserving winners of this year’s award,” said the judges.
The company was established in the 1930s by Alexander MacMillan and today is run by grandsons Rohan and Angus, with offices in Auckland and Christchurch.
Primarily involved in the commercial sector, MacMillan Plumbing & Gas survived the 2008 global downturn by shifting its focus in Auckland from new builds to commercial maintenance and now services eight of the 10 tallest buildings in the Auckland CBD.
Commercial construction in Christchurch is going strong, with the company's most recent project being more than 200 apartments for a Christchurch care home. "We've also done five new supermarkets over the past few years," says Angus.
The company gets most of its projects through word of mouth and a proven track record of doing a very professional and thorough job.
This Master Plumbers member company prides itself on providing high levels of customer service, with a maintenance team available to answer calls in person and stay in regular communication throughout a job.
The contact phone is manned around the clock, with a team member always on call. Their workmanship also has the backing of a guarantee.
Professional service is reflected by a professional image, which includes annual investment in uniforms and 38 clean and tidy signwritten vehicles.
The team like to make a difference in the community, with long involvement in Habitat for Humanity projects.
“It is our pleasure to have provided a service for Kiwis in need, giving them a healthy home they can be proud of,” says Rohan.
They also play their part for the future of the plumbing industry by employing several apprentices each year.
“Currently we have 18 apprentices in training and so far have successfully negotiated 33 people through to become successful, competent tradesmen.”
The diversity of work at the company gives apprentices a chance to learn a wide range of industry skills.
Rohan and Angus MacMillan and their wives Emma and Mel were at the 2019 New Zealand Plumbing Awards Dinner to accept the award on behalf of the family firm. "We are thrilled to win and honoured to be recognised by our industry peers," said Rohan.
DISCOVER ALL THE 2019 AWARDS FINALISTS AND WINNERS HERE