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Emergency management

Master Plumbers is here for support during natural disasters. 

Contact the Master Plumbers team if you have any questions or require support in any form. 

Flooding safety

Keeing yourself and others safe with electricity and gas >>

Emergency Services Key Contacts

Emergency hotline Immediate life-threatening situations 111
New Zealand Police Non-emergency police assistance 105
New Zealand Fire and Emergency Fire and rescue services 111
St John Ambulance Medical emergencies and ambulance services 111

Civil Defence and Emergency Management

Ministry of Civil Defence & Emergency Management  04 817 8555
Local Civil Defence Emergency Management (CDEM) Groups. Local authorities are responsible for CDEM in their area  www.civildefence.govt.nz

Local Government

Contact your local council for emergency management information specific to your area.

Utility Providers

Electricity Contact your local electricity provider (eg, Vector, Genesis Energy)
Gas Contact your local gas provider (eg, Contact Energy, Nova Energy)
Water and Sewer Contact your local water and wastewater provider (eg, Watercare, Wellington Water)

Medical Services

24/7 medical advice
0800 611 116
Local hospitals and medical centres Contact information varies by location.

Public Health Department

Ministry of Health 04 496 2000

Transportation Authorities

New Zealand Transport Agency (NZTA) 0800 4 HIGHWAYS
(0800 44 44 49)
Public Transit Agencies
Contact your local public transport provider (eg. Auckland Transport, Metlink Wellington)

Community and Volunteer Organisations

Red Cross New Zealand 04 471 7172 
Volunteering New Zealand 04 384 3639

Insurance Providers

Contact your insurance company or refer to their policy documents for emergency-related claims or assistance.

Technical advice

Business support

Contractual guidance 
Contractual guidance due to severe weather and flooding from the Construction Sector Accord. Read it HERE>>

Extreme weather: business information
Information from business.govt.nz on insurance claims, employment issues and more. Find it HERE>>


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