Plumbers

Q: If I'm using the plumber for the first time, what questions should I ask?

A: First, check whether they are licensed to do the work you require. As of 1 April 2010, plumbers, gasfitters and drainlayers are required to carry a current licence card with them so be sure to sight it. If you want to be reassured further, look for a Master Plumber to do the work – and you could also ask for a referral of previous work done. Also check if you need to be home when the work is done; what the likely costs are, and whether they include travelling costs; and ask how they expect payment - ie, cash on delivery or by invoice.

Q: How do I know my plumber is reputable?

A: To carry out their job, NZ plumbers must have a current licence - so be sure to ask to see their licence card. The registration and licensing process is the responsibility of the Plumbers, Gasfitters and Drainlayers Board, whose main purpose is to protect consumer health and safety. A public search of the register is available on the Board's website.

When plumbers have registered with the Board, they are registered for life. The licence, on the other hand, must be applied for each year.

This then qualifies plumbers to carry out installations, commissioning (ie, activating) and routine maintenance within the boundary of a domestic dwelling.

Licensed plumbers can take further exams to qualify as a certifying plumber. This allows them to set up their own business and supervise, test and offer fault diagnosis.

A certifying plumber, gasfitter and/or drainlayer can apply for his or her company to join the Master Plumbers membership organisation, as a way of gaining recognition for his or her skills. To be accepted as a member, they must first undergo a thorough vetting process.