Plumbers

Q: If I'm using the plumber for the first time, what questions should I ask?

A: First, check whether they are registered and licensed to do the work you require. Plumbers, gasfitters and drainlayers should carry their current authorisation card so ask to see it! If you ask a Master Plumber to do the job, you have the added reassurance of the Master Plumbers Guarantee. You could also ask for a referral of previous work done. Also check if you need to be home when the work is done; what the likely costs are, and whether they include travelling costs; and ask how they expect payment - ie, cash on delivery or by invoice.

Q: How do I know my plumber is reputable?

A: Plumbers working in New Zealand must be authorised to carry out their job – so be sure to ask to see their authorisation card. The registration and licensing process is the responsibility of the Plumbers, Gasfitters and Drainlayers Board. A public search of the register is available on the Board's website.

When plumbers, drainlayers and gasfitters have registered with the Board, they are generally registered for life. The licence, on the other hand, must be applied for each year. To renew their licences from 2012 onwards, plumbers and drainlayers must demonstrate competence on an annual basis by completing approved continuing professional development programmes. This requirement is already in place for gasfitters.

Licensed plumbers, drainlayers and gasfitters can carry out installations, commissioning (ie, activating) and routine maintenance within the boundary of a domestic dwelling. They must be supervised by a certifying person who is ultimately responsible for ensuring the work is done competently.

Licensed plumbers, gasfitters and drainlayers can take further exams to qualify for the certifying licence class. This enables them to set up their own business, supervise work and offer fault diagnosis.

A certifying plumber, gasfitter and/or drainlayer can apply for his or her company to join the Master Plumbers membership organisation, as a way of gaining recognition for his or her skills. To be accepted as a member, he or she must first undergo the Master Plumbers independent Quality Assurance Review.

Use the Find a Master Plumber search facility on this website to find a Master Plumber near you.