With the Master Plumbers Guarantee, you gain the protection and peace of mind only a Master Plumber can offer.
Master Plumbers, Gasfitters & Drainlayers NZ Inc provides consumers with a 12-month guarantee covering:
Protects you from loss of an advance payment to a contractor, for labour, materials and products where the contractor is unable to fulfill contractual obligations due to liquidation or bankruptcy. It covers:
Protects you from substandard workmanship by a current Master Plumbers member.
For full details, download the Master Guarantee Policy, including terms and conditions (PDF, 156kb).
All claims brought under the Master Plumbers Guarantee must be brought within 12 months from the date of invoicing for the work in question.
Your claim must be lodged with Master Plumbers, Gasfitters & Drainlayers NZ Inc, PO Box 6606, Marion Square, Wellington 6141, using the Master Plumbers Guarantee claim form (PDF, 156kb). Your complaint will be acknowledged within five working days of receipt.
Visit our Making a Complaint page for our Complaint Information Pack and more details about our Complaints Investigation Service.